# Ballie Ballerson Help Centre

>  confused? 🤔 don’t worry, we’ve got the answers

## Top FAQs

- [Is Ballie just one giant ball pit? 🥳](https://help.ballieballerson.com/en/articles/7266758-is-ballie-just-one-giant-ball-pit.md)
- [I'm running late - what should I do? ⏰](https://help.ballieballerson.com/en/articles/7330906-i-m-running-late-what-should-i-do.md)
- [I lost something, what do I do? 😿](https://help.ballieballerson.com/en/articles/7266773-i-lost-something-what-do-i-do.md): How to contact Ballie Ballerson about lost property
- [Do you clean your balls? 🧐🫧](https://help.ballieballerson.com/en/articles/7183681-do-you-clean-your-balls.md): Find out how we keep our balls clean and hygenic...
- [Adding someone or something to an existing booking 😇](https://help.ballieballerson.com/en/articles/8001465-adding-someone-or-something-to-an-existing-booking.md)
- [Book now 🎉](https://help.ballieballerson.com/en/articles/8001499-book-now.md)
- [I don't have a booking/ticket, can I come in? 🫣](https://help.ballieballerson.com/en/articles/9362308-i-don-t-have-a-booking-ticket-can-i-come-in.md)
- [Booking a Reserved Seated Brunch with non-drinking guests ➕](https://help.ballieballerson.com/en/articles/7322622-booking-a-reserved-seated-brunch-with-non-drinking-guests.md)

## Your Visit

- [Gluten-free, veggie and vegan options 🥑](https://help.ballieballerson.com/en/articles/7325513-gluten-free-veggie-and-vegan-options.md)
- [Can I bring my own cake? 🍰](https://help.ballieballerson.com/en/articles/7325519-can-i-bring-my-own-cake.md)
- [Can I bring balloons into the venue? 🎈](https://help.ballieballerson.com/en/articles/7325520-can-i-bring-balloons-into-the-venue.md)
- [Do you have a cloakroom? 🧥](https://help.ballieballerson.com/en/articles/7266769-do-you-have-a-cloakroom.md)
- [Can I come if I'm pregnant or injured? 🤰](https://help.ballieballerson.com/en/articles/7266803-can-i-come-if-i-m-pregnant-or-injured.md)
- [What are your opening hours? ⏰](https://help.ballieballerson.com/en/articles/7266740-what-are-your-opening-hours.md)
- [Does your venue have step-free access?♿](https://help.ballieballerson.com/en/articles/8329682-does-your-venue-have-step-free-access.md)

## Entry + ID

- [Do I need ID to come in? 🆔](https://help.ballieballerson.com/en/articles/7266748-do-i-need-id-to-come-in.md)
- [What are your entry rules?🚪](https://help.ballieballerson.com/en/articles/7266750-what-are-your-entry-rules.md): Door policy and entry rules.
- [Do you allow children or under 18s into the venue? 🔞](https://help.ballieballerson.com/en/articles/8076512-do-you-allow-children-or-under-18s-into-the-venue.md): Children, kids, child, childr, chil, childreb childre, teens, teenager

## Dresscode + Shoes

- [What should I wear? 👖](https://help.ballieballerson.com/en/articles/7266728-what-should-i-wear.md): Is there a dress code in our venues? Find out here.
- [Our shoe menu 👠👟🥿🩰](https://help.ballieballerson.com/en/articles/7266734-our-shoe-menu.md)

## Tickets + Packages

- [Didn't receive a confirmation email 📧](https://help.ballieballerson.com/en/articles/7325506-didn-t-receive-a-confirmation-email.md)
- [Do my tickets have a booking fee? 💰](https://help.ballieballerson.com/en/articles/7266807-do-my-tickets-have-a-booking-fee.md)
- [What's the cancellation & refund policy? ❌](https://help.ballieballerson.com/en/articles/7266756-what-s-the-cancellation-refund-policy.md)
- [Do you sell Ballie gift cards? 🎁](https://help.ballieballerson.com/en/articles/8015072-do-you-sell-ballie-gift-cards.md)